Public Utilities

Coronavirus (COVID-19) update:

New Kent Department of Public Utilities (DPU) wants to reassure public utility customers regarding the safety and security of the public water supply amid the COVID-19 outbreak. All New Kent DPU water systems are disinfected at the source with sodium hypochlorite solution (commonly known as liquid chlorine bleach) and are in compliance with EPA’s “Groundwater Rule” 

(…/office-of-d…/groundwater-rule/). Under the Groundwater Rule, public water supplies sourced from groundwater must provide a minimum of 99.99% perfect inactivation or removal of viruses. The disinfection method already in use in our water systems is expected to be effective for inactivation of coronaviruses when executed properly. Further, our water supplies come straight from deep wells and are never in contact with human hands or open air until they reach your tap.

There is no need to boil drinking water from the public water system at this time. If this were to change DPU will immediately notify the public.

For more information on coronavirus in drinking water visit EPA’s website at…/coronavirus-and-drinking-water-and-wa… or contact the Department of Public Utilities at (804) 966 -9678.

New Kent customers on public sewer are asked to avoid flushing products other than toilet paper. Disposing of products like disinfecting wipes, baby wipes, paper towels, etc. can cause blockages in the County’s sewer collection system - this includes “flushable wipes.”  We thank you for your assistance.

**New Kent County Public Utilities is offering relief for customers requiring assistance to pay their past due water and sewer bills as a result of COVID-19.  The funding for this program is provided by the State from CARES ACT funding.   To qualify for this funding, customers must demonstrate an economic hardship which was directly related to COVID-19 AND have past due water and/or sewer bill of 30 days or more.  To apply for relief, please fill out the COVID-19 Municipal Utility Relief application and send it to the public utilities office at: 7051 Poindexter Road, New Kent, VA 23124. Or call 804-966-9678 for more information.

Services & Goals

The New Kent County Department of Public Utilities is dedicated to providing safe, reliable, cost-effective, and environmentally sustainable utility services to the residents, businesses, and industries that depend on it. The department’s goal is to balance resource management and economic growth, while supporting approved developments and planning appropriately for future needs.


The Department of Public Utilities is responsible for the operation and management of the public water and sewer systems. Its operation and management procedures are set forth by the Board of Supervisors in Chapter 38 of the County Code. A copy of the procedures, rates, and rules is available for public review at the County Administration Building or online.

Connection Requirements

Any residential, commercial, or industrial structure located on a parcel of land that abuts upon a street or other public way containing a water or sewer main must connect to the public utility system unless non-user status is granted by the Director of Public Utilities.

All connections to the public utility system must be made in accordance with the latest revision of the New Kent County Utility Standards.

Additional Information

Please call us for more information regarding water and sewer availability and connection requirements.